This Privacy Policy explains how Heritage Trails processes personal data in connection with its website, enquiries, and guided tour arrangements. It applies to visitors, prospective guests, and individuals who contact us through the website or related communication channels.
We process personal data to respond to enquiries, manage booking and route confirmation requests, communicate practical details, carry out website security and technical delivery, and maintain records needed for administration and legal compliance. Where you provide optional information, we use it only to assess and support your requested tour arrangements.
We may share personal data with service providers that support website hosting, technical delivery, security, and communication handling. Any such recipient is expected to process data only for the agreed operational purpose and under appropriate confidentiality or data protection obligations.
We may disclose personal data to public authorities, courts, or other competent bodies when required by law, regulation, or a lawful request. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of our website and services.
We may process name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to submit. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Data comes from contact and booking submissions, communication by email or phone, and technical records created when you access the website or submit a form. Where you provide optional details, such as accessibility or dietary information, we process them only as part of your request.
We use cookies for essential site operation and to remember privacy preferences. We do not confirm the use of analytics cookies or marketing cookies. Cookies may be session-based or persistent depending on their function and lifespan.
You can manage cookies through your browser settings and, where available, through the site’s privacy preference controls. Essential cookies may remain necessary for basic site functions, while preference cookies are used to remember selected settings. Disabling some cookies may affect site performance.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where permitted, restriction of processing, or objection to certain processing activities. Where portability applies, we will provide the relevant data in a commonly used format if technically feasible.
To exercise your rights, use one of the contact channels listed in this policy and describe the request with sufficient detail for us to identify the relevant records. We may ask for additional information to verify identity or to clarify the scope of the request before responding.
We keep personal data only for as long as necessary to handle the enquiry, complete the booking process, maintain records required for business administration, or meet legal obligations. When data is no longer needed, it is deleted or anonymised according to our retention practices and system limitations.
When we update this policy, we will post the revised version on the website and indicate the effective date where appropriate. Material changes may be highlighted through a reasonable notice method, but users should review the policy periodically.
For GDPR purposes, Heritage Trails acts as the controller for personal data processed through this website and related booking communications. Processing is based on the need to respond to enquiries, manage bookings, maintain website security, and comply with legal obligations where applicable.
Where the GDPR applies, you may have rights of access, rectification, erasure, restriction, objection, and data portability, subject to legal conditions and limitations. If processing is based on consent, you may withdraw consent for that processing at any time without affecting prior lawful processing.
Use the listed channels for privacy questions, requests, or complaints.
